Privacy Notice

WELL GO-TO Travel & Tours respects your privacy and handles your personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

What we collect

• Newsletter sign-up: your email address and the date you agreed to this notice.
• Trip requests: your name, email, phone (optional), service, destination, dates, number of travelers, budget and message.
• Chat assistant: the messages you type, saved with a private browser cookie so your conversation can continue where you left off.
• AI guidance: text questions, voice audio and transcripts are processed through Lovable AI Gateway and its model providers to answer you. Voice requires microphone permission; End call stops microphone capture. Avoid sharing passport numbers, payment details or other sensitive information.
• Discovery call bookings are handled by our booking calendar provider (LeadConnector), which receives the details you enter there.

Website visit statistics

We use Lovable's visitor analytics to understand how the site is used. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. These are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Why we use it

To reply to you, plan and book your trip, send the updates you asked for, and improve our service. We never sell your information.

Sharing

We share only what's needed with the airlines, hotels and tour partners involved in your booking, and with the service providers that host this website.

How long we keep it

Only as long as needed for these purposes or as required by law. You can unsubscribe from emails at any time.

Your rights

You may ask to access, correct, or delete your information, object to its use, or withdraw consent. Email wellgoto.travel@gmail.com. You may also contact the National Privacy Commission.

See also our Terms & Conditions.